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Pay-ins

  • List Transfers: When monitoring a pay-in, a PENDING transaction is being confirmed. Depending on the network, confirmation can take from seconds to minutes. Transactions with a COMPLETED status have received sufficient confirmations. The FAILED status means the transaction was denied.
  • Create Fiat Withdrawal: When withdrawing USD to a bank account, the PENDING status means the request has been made and is being processes. Depending on the withdrawal type, it can take up to a few days for the transaction to complete. When the transfer to the bank account is successful, the status changes to COMPLETED.

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Refunds

  • List Transfers: When funding a USD account for refunds, the transfer has an initial status of PENDING, meaning the USD deposit has been detected and is being confirmed. The COMPLETED status means the USD funds have been credited to the given Profile.
  • Create Crypto Withdrawal: When issuing a crypto refund, the withdrawal has an initial status of PENDING, meaning Paxos has received the request and is processing the transaction. Depending on the network, confirmation can take from seconds to minutes. The COMPLETED status indicates the transaction has been broadcasted to the blockchain and received the required number of confirmations.

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Onboarding

  • Create Identity (if applicable): When onboarding an Identity, the initial response includes the PENDING status while screening takes place. If the screenings fail, the identity may be DENIED.
To minimize the occurrence of denied identities, contact Support when planning an Identity workflow. Learn more about user onboarding requirements.